Category Archives: Consulting

Better Branding Through Bickering

Hire a Consultant to Challenge Your Reasoning—Not Support It. Reasoning didn’t evolve to get at the truth. It was designed to help us win arguments. So argues Hugo Mercier from the University of Pennsylvania. This is the confirmation bias at work, which I’ve covered before: we unconsciously look for evidence to back up what we already believe. [...]
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Social vs. Market Norms

Beware the struggle to serve both business and society Do companies have a responsibility to fight consumerism? We all know the answer to that: no. It is the individual consumer’s responsibility to figure out what is best. Caveat emptor, kid. Now let me rephrase the question: do we have a responsibility to our children? Most people [...]
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Newcomers and Outsiders Raise Performance

Rocking the boat actually brings smoother sailing You may be surprised, but I’ve often felt that consultants are overrated. What they give—a binder of good suggestions—doesn’t always  justify the fee. But often consultants can provide something no insider can: a new perspective. A consultant’s success may have less to do with their product than their simple [...]
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